WEBSTER PAVING

We hired Websters to put in a new asphalt driveway (costing us over $7,000). They removed the old driveway over 4 weeks ago and they have not been back and they have not communicated with us regarding any delays (We've called them but they never initiated any of the communication). We were told we were in the first group but it was never communicated to us as a customer that a delay had occurred and that the time table for paving was changed. Since then weather and erosion undid the grading they did. I just called Bonnie (one of the owners) and was fed excuse after excuse. When I asked if they could communicate delays, she stated that was too much an expectation because they have over 100 customers. They make the customer feel like a jerk in expecting communication and a reasonable time table. I feel the need to apologize to Webster for paying them to complete their job. So to the owners of Webster, I am truly sorry that asking you to complete your job in a reasonable timeframe is too much an expectation. Might I suggest that you limit the contracts that you take to 1 contract a month? That would definitely help ease the workload. I will never use them again.