R Champ Fencing

POOR SERVICE! Here is my experience: I should have known there would be an issue when we called in October and we couldn't get a quote. We even showed up in their showroom and still didn't get any response to our ask for a quote. But when we finally decided to move on the project after the holidays, we tried one more time since we like supporting a local business and were able to get them to provide us an estimate which we accepted and has the work completed 12/31. The initial work was fine; we even provided referrals for 4 other jobs that they completed, but now I am deeply regretting it. We did ask that they remove the old posts from the existing fence - didn't happen. They left the 6x6 posts supporting the gates at full height, which didn't make any sense. It's a 6' fence. Why wouldn't you bury them deeper or cut them? Fast forward to April - 3 panels are warped for no reason. No less than TEN (10) phone calls and we have yet to have an resolution. I have asked NUMEROUS times to speak to the Randall Champ, which have been ignored. Beware! Hope you don't have a similar experience! What I learned: Research! as of 6/16/16: D Rating from the BBB - 6 complaints closed with BBB in last 3 years | 1 closed in last 12 months. FB ratings 2.7/5 not including my issue.