Southern Waters Cleaning Svc

STAY AWAY!!!! WORST CLEANING COMPANY IN PCB!! If I could give 0 stars I would! This cleaning company lies about what is stated in their contract and is just out for your money. you need to pay $250 per unit for the year for new sheets and towels plus give them 2 sets of sheets and towels for each bed. The $250 is for replacement towels and sheets which they don’t do even if there is a stain). We only had this company for 3 months and had tons of people complain that the sheets had stains on them and that the unit was dirty! They say the guest has 24 hours to let them know if the unit is not clean and they will come back to clean what needs to be done. They will NOT honor this even if you give them photos that the guest send. First guest complained didn’t have a photo and said they couldn’t do anything and then the next guest complained and had a photo and Justin said “pictures don’t always portray everything.” They will give you a hard time with everything! never had this with any other cleaning company!! We switched cleaning companies and had the next cleaner pick up our sheets and towels. They gave us twin sheets instead of queen and only 20 towels instead of 32. I asked them if we could have our correct sheets and towels and they said they said they gave us everything and that’s it. I asked them again and told them we will give you the twin sheets back to prove that they gave us the wrong sheets and now they won’t respond or give us any of our stuff back. STAY AWAY from this company! I should have listened to all the other bad reviews but I gave them benefit of the doubt and now we are refunding guests money. there good reviews must be fake accounts.

We hired Southern Waters Cleaning to clean our condo rental in Panama City Beach. While they did a good job cleaning the few times they cleaned for us we had a serious issue the last time. We left the unit on a Sunday and our family checked in for the next two weeks. Southern Waters then cleaned the unit. During our family's stay we were notified the toaster oven was missing. We were also informed that $50 was missing from a card left for our family. I asked the owner to look into this and she basically told me she trusts her cleaners and that we needed to find different cleaners. We were threatened with a lien on our property and a collection being reported to the credit bureau if we didn't pay for the cleanings. We are still missing the two items. Very unprofessional owner.