L & L Heating & Air

Discovered COLD air blowing from our heating vents at 1PM the snowy day before Thanksgiving (4 day weekend). A friend's realtor Joe Plutt recommended L&L Heating & Air by name. Melissa answered the phone promptly, listened to our situation, and explained the closest technician (Daniel Lewis-not the actor) was 20 minutes from our home on an involved boiler job. She called him, and he agreed to help us after completing his current project. Another contractor called us and explained that Rheem furnace parts are only available to Rheem-certified technicians, so I called back to confirm Daniel was Rheem certified (he is). Melissa allowed us to call Daniel to confirm he had Rheem parts with him, and Daniel proceeded to patiently listen to our furnace symptoms. He walked us through some of the possible problems upon request, and answered every one of our questions. The night before Thanksgiving, Daniel made a housecall in the snow at 5:30PM so that our pipes (and we) would not freeze over the long holiday weekend. What exceptional customer service. We will be contacting Daniel Lewis at L&L Heating & Air for our future furnace maintenance tune-ups, and will recommend Daniel personally for his 10 years of experience with L&L, his personable demeanor and helpful explanations, and his going above and beyond for his customers. Thankful for Daniel and L&L this Thanksgiving! =)