Mr. Appliance of Columbus

I had a terrible experience with Mr. Appliance of Columbus (614-524-4629) for what should have been a straightforward dishwasher repair. The saga started when my dishwasher malfunctioned in early June 2023. I contacted Mr. Appliance to schedule a service appointment. The first technician came on June 13th and determined that the motor needed replacement, which was approved. He returned on June 19th to install the motor, but then realized a chopper assembly also needed replacement, which was ordered at no cost. However, the technician warned that the heating element was failing too, so I approved replacement of that part for $153.59. Then nothing happened for weeks because the heating element was backordered. I insisted the technician at least install the motor so I could use the dishwasher, but on his next visit he said he couldn't detach the old water hose due to oxidation, something he could have checked earlier. On the next visit, the technician didn't have the new water hose needed. Throughout this, the technician's car broke down twice causing more delays. On the sixth attempt, the technician couldn't even get the motor in, so two other technicians were sent later but still no progress. After months of delays, mixups and frustration, I asked for a refund on the heating element since it was never installed, but the company refused. The owner finally agreed to send technicians on September 14th to complete everything, but they were no shows. I have called the owner multiple times since then with no response. This has been the most unprofessional and incompetent repair experience imaginable. I strongly advise avoiding this dishonest company for any appliance repairs.