Lee Heating & Cooling

Buyers please be aware. I used Lee's Heating and Cooling to service my HVAC. We discovered that the blower in the unit was covered in mold. And here is the rest of the story. First, the service technician was clean, friendly, on time, and gave a knowledgeable impression of the industry. However, if this company tries to sell you a UV Light System which prevents mold, I recommend saying "No" and letting them walk out. Otherwise, you fall into the same trap I did with paying $1600 - $2000 for a single component that can be purchased online for anywhere between $170 to $450, depending on the size. A system has multiple members that work together. The technician only installed one part, which was the lower magnetically mounted UV light sitting right next to the intake of the unit's blower. The Light took less than 15 minutes to install because it is a magnet mount inside the HVAC unit. The power cable is tied right into the system's internal power. Going with the higher end of the price, I paid $450 for a part and $1150 for 15 minutes of labor. I paid separate costs for a visit to the house and a different repair, so the price I am describing is purely for the UV Light system single component. I called and disputed the cost with General Manager. He informed me that the price I paid was correct for them to be a profitable business sending licensed technicians to do the job. I paid the company because I had agreed to the service. And, bad on me for not getting them to fully clarify all parts and labor before agreeing. However, please avoid making the same mistake I did and save yourself $1600 by avoiding this business' offering of UV Light Systems. I have no doubt you can find much cheaper more reasonable offerings than this company.

DO NOT USE THESE GUYS! 1. They say 24 hour service, but did not answer or call me back on cold Saturday night. 2. Tech(Giovanni) showed up with a leak detector tool 3. Tech misdiagnosed my problem 2 times and I had to call Economy, who found the problem in 2 minutes and fixed it fast. 4. Charged me $314 dollars for first pound of refrigerant and $175 per pound for more. Economy charges $89 for each pound. 5. Manager Steve not very customer friendly and told me it really didn’t matter if I was a customer anymore. 6. Read on for details. On a call Saturday evening my heat was blowing cold. So I called Lee heating about 10:30. They are supposed to be 24 hour, but nobody answered and did not return my call even though I left a message. Finally next morning I call and tech agrees to come out. He looks at unit and see a little staining near the valve you fill the outside unit with. He assumes it leaked from there. He refills system and waited for 10 minutes and all seemed well. He did not have a leak detector with him to confirm there was no leak. That night about 8 hours later, again the system blows cold air, not heat. I call them back. Giovanni comes back out, and while looking at the same valve, he sees a mist coming out the top. He looks up there and sees some oil on top of the grate. He then tells me the coil has a hole in the top and I need a new coil. He did not look further into the unit to see if it could be coming from elsewhere. He said I need to call the company that installed the unit. So I called Economy. They come out the next day, and in less than 2 minutes he sees the problem and shows me. There is a leak in one of the copper solder joints where it vibrates as the unit is working. This is a known problem with these unit. He takes the fan off, pushes lightly on that joint, and you can here it leak. He solders it in a couple minute. He then spends the next 90+ min pressure testing it with nitrogen. This apparently cleans out impurities and can show minimal pressure loss. Lee heating never did this. Finishes and recharges, checks to make sure sure the temps coming out of unit are good, and all has been good since. I called Lee to let them know my concerns. The woman said she will pass it to her manager Steve. 9 days later I call back because he never called me back. I finally get to speak to him and he defends they did everything right and tells me it really does not matter if I am a customer of theirs anymore. He said they did their job by getting my system working again, even though only for 8 hours or so. He said on the second visit the correct call was to call the installing company. So if you only want a temporary fix, call Lee. If you want a real fix, please call Economy. They were totally awesome and don’t overcharge you for the refrigerant. Steve was totally unprofessional and unwilling to waiver that they did any wrong, even though it was actually only a 5 minute fix. So I had to pay twice. They lost me and anybody I know as customers for life. Thanks Steve.