Star Bright Cleaning Service

Hi, I actually wish I could leave a review based on the quality of the service, but they never showed up! I got the Groupon deal and I received the appointment confirmation from Shy on 1/21 for 2/6 at 1:30pm (over 2 weeks in advance). On 1/26 I received an email from Shy saying they had double booked me and they would have to reschedule. I told her I planned an event based on the appointment date, so she said she managed to kept the appointment and changed it to 8am. We kept in touch after that as well. It's Saturday (2/6) and I called her at 8:15am because no one had arrived yet. She said she didn't know what happened and someone else would be there in the afternoon. She never called me back confirming or cancelling the appointment, I called her multiple times during the day and she ignored all of my calls. Please note I had an important event that night, and they really compromised the quality of it. I understand mistakes happen, but the least she could have done was to answer my phone call or send an email letting me know they were not coming. By the way, my boyfriend called from his cell phone number and didn't leave a message. She called him back and left a message offering the cleaning service so she was obviously ignoring me. No one should be treated this way! Groupon is a way to promote businesses, show the quality of their work at an affordable price. If you are not able to do that, be smart and don't give yourself such a bad reputation.