The Grounds Guys of Arrowhead in Phoenix

We were rather excited to see a franchised landscape maintenance company introduced in our area, expecting good work and consistency. We started service in Jan 2020. The staff is nice, but the service was lackluster. They were very hasty and sloppy. They left a lot of debris in the rocks, on our patio, and in the bushes, and frequently missed the weeds we discussed in person. Knowing that new service requires a learning curve, we took pictures of things missed, they told us it would remedied, and after 3 months, nothing changed. Via email, we would resend pictures of the very same exact issues that were untouched and ask to address it, but they simply ignored the email and follow-up phone calls: The straw that broke the camel's back was they kept blowing leaves, grass, dirt, rocks, etc. right into our pool, did not remove it even when we provided a net, and subsequently clogged our pool filter system, rendering the performance to a dirty and unsafe level. After 3 months, we opted to terminate our relationship, which they did not seem to care about and offered no apology or follow-up as they noted they would. We're disappointed it turned out this way as we had high hopes to patronize them for a long time, but we've unfortunately had to move on to better a service w/ another local landscape maintenance provider.