A to Z Family Business

I wouldn’t recommend this company. Issue number one was with the scheduling. Upon signing the contract, they gave us a schedule with a start date and installation date. We adjusted our schedules and planned with the countertop company accordingly for install. On the start date, they proceeded to take another deposit, and then told us the install was going to be delayed a week. The secretary was an extremely poor communicator and we already felt uneasy that they were taking more money, pushing back the job and not communicating well. Completely unprofessional. The day of the install, one guy was sent, who was clearly overworked, and spent nearly 12 hours at our house. It was a also very clear it was not an option or planned to come back the next day. He was clearly rushed and made a lot of mistakes. We paid $4900 for a simple built in desk that consisted of two stock cabinets and two custom built drawers. We asked if they could paint it, to which they said yes, so we had them paint it and put the drawer pulls on. Please enjoy the photos of what $4900 gets you with this company. Absolutely horrible. Crooked handles, sloppy, uneven woodwork and an atrocious paint job. After voicing how unhappy we were, we asked that the owner Derek come back out to assess the situation and provide a solution. He said it would take 4 to 5 hours, but that they would be able to fix it. Now, my husband and I are no construction or project managers, but there’s no way that you can patch holes, sand, fix all of the issues and repaint properly in 4-5 hours. Low and behold, it ended up taking another 7 hours, and it still wasn’t done properly. This only goes to the prove the incompetence and lack of understanding of what really goes into a job. At this point, they forgot to run our final payment, so we kindly asked them to not run the final payment, until the work was fixed and completed. They said they hadn’t run the deposit in good faith, but then decided to charge it anyway against our request, full well knowing the unacceptable product they delivered and how unsatisfied we were. Truthfully, it was an excuse and their secretary clearly forgot to run the charge, but at this point, they are just doing poor business and adding fuel to the fire. So anyway, when they sent the same guy out to address the issues, he fixed the crooked handles and Drawers, but left some uneven pieces and put the drawer handles way too high to overcompensate for their mistake, without asking if that's how we wanted it. He attempted to repaint, and unfortunately, the entire piece is absolutely ruined and we paid $4900 for an eyesore that may be unsalvageable. It is to the point where we need to hire someone else to fix their work or rip it out as it clear they are incapable of doing is correctly or fixing it. We are extremely dissatisfied and left with a headache and more money out of pocket to fix this problem. After voicing are concerns a 2nd time and sending the pictures, The owners response was that he as in and out of appointments all day but would be happy that chat. I'm sorry, as the owner, you should be embarrassed of this work, apologetic and make it a priority to address the situation. Sadly, we haven't received that type of response from him and clearly won't. He’s refusing to give a refund and claiming harassment, but he was never willing or offered to give a refund. The lack of customer service is unacceptable for the work produced and the money paid. Avoid this company.

I decided it was time to make some improvements in my home. I reached out to A to Z and what an awesome experience. From the first interaction with the office to set up a time to meet, it was nothing but stellar service. The estimates were on point, the service was above and beyond and the result was nothing short of perfection. I can't say enough good words about this company but if you need anything done, please know that you are in excellent hands. I look forward to having the team do more work in the near future.