Admiral Heating & Cooling Co

Dangerous and unethical - buyer beware. Furnaces have the potential to be lethal, find a real professional and keep your family safe. Admiral installed a brand new Lennox furnace without doing any sort of measurements to determine what size furnace would be safe for our home. Within the first two years, the furnace began leaking carbon monoxide -- the levels were too low to set off our CO alarms, but high enough to cause serious permanent damage to my family (including 3 young children). By the grace of angels we discovered the leak as it worsened in the last couple months and almost became fatal (confirmed by medical follow up). When Admiral came out to fix this, they guaranteed "with 100% certainty" that it was a cracked heat exchanger (which they later denied saying when it was convenient for them). They agreed (after an unprofessional argument) to replace the furnace (which was still under warranty) only with the exact same size furnace. Our home had shown all the symptoms of a furnace that was sized too large (a potential cause of a cracked heat exchanger in a new furnace), so we were scared to replace it with the same furnace without first making sure it was a safe size for our home. We asked Admiral about the sizing and partner Brian glanced up at our basement ceiling and said, "eh, looks ok." We asked them to do the measurements according the Lennox manufacturer recommendation for safety. Admiral strangely blatantly refused, stating they "will absolutely not be doing a load calculation." (Why??) Fast forward -- we had an actual expert come and do the load calculation and, lo and behold, Admiral had given us a furnace that was dangerously large for our home. Also strangely, the furnace manufacturer Lennox offered Admiral a check for $4000 to refund us for the death trap furnace they sold us, but Admiral refused this, too. The local Lennox rep Chris Vicari preferred to do nothing in regards to ensuring the safety of families with Lennox products, because his main concern was losing his commissions from Admiral. Throughout our experience with admiral, they never once showed concern for our family's health, never once apologized, never asked if we were okay or any other questions of concern about our serious health issues from this, spoke condescendingly and insulting while we were scared going through crisis, were difficult at every step as we tried to make sure our family was safe with basic industry standard safety requests, reminded us multiple times what a huge favor they were doing for us by doing the very bare minimum that they could get away with, and were perfectly content to leave us high and dry with permanently injured children. They truly didn't care. I will never understand why they refused to do the right thing and just measure properly when given the second chance to fix this and make sure we were safe. They really felt okay putting in the same dangerously oversized furnace in a home with my 3 children, without first making sure it would be safe. It baffles me. This is not a difficult calculation... it is standard in HVAC. I am in a completely different field and was able to do the load calculation myself without struggle.... I ended up with the same number that the pros ended up with. The owner acted like it was rocket science... while at the same time condescendingly pointing out repeatedly what an expert he was....... The owner Steve only believes that other men are worth his time and has zero empathy... insulting, arguing, and condescending our family the day after it was confirmed that I had nearly lost my life and that my children would now need follow up care for permanent injury... we were scared and in crisis and looking to him to make sure we were safe this time -- giving them the chance to make this right, after their original incident of lazy workmanship had led to this life altering situation (because, they're such "experts" that they don't need to bother with those pesky safety standards - they can just eye it, as they explained to me.)... he really said "funny I have been in HVAC for 30 years and you have been researching for 2 days", how heartless can a person get? (hey Steve, don't you know that no one does better research than a worried mother?? )... his son/partner Brian is a chip off the ol' block and acts like he knows everything, but is almost too incompetent to even have a conversation with. He's lucky his dad gave him a job because he'd have trouble elsewhere with his attitude. Carbon monoxide poisoning on a new furnace is not something that happens often, but it happens - these are NOT the kind of people you want anywhere near anything having to with your family's well-being. It's money and pride over everything for these guys, stay far, far away. Still waiting on that apology, Steve.... and in case it ever occurred to you to ask how any of us are doing health wise, the answer is - not well. But I know you won't bother to ask.