Four Points Remodeling & Design Center

We had our bathroom remodeled a couple years ago. Missie was right on with the colors, products and hand sprayer.  I called once for shower door to be adjusted.. they came right out, adjusted door, but cracked the wood baseboard and just put the broken piece of wood back in the space. (Didn't say a word). The job was 11,000. (10,500 as they refunded 500 back to us) They reinforced bathroom floor for new shower base, new shower walls, reinforced 2 bathroom walls for grab bars. New vanity, sink, fan/light combo and fixtures for sink, shower and paint. (Did NOT) replace floor, toilet, dry wall,  doors, mirrored wall medicine chest, window.) The shower walls came to us months before the project and had to be layed flat, which we stored in the basement. 3 Shower walls about 7/8 feet high, about 3 feet wide.  We agreed on a custom sized shower as I am a large person.  The shower ended up the same size, vanity was installed to close to the wall that you could not open the door. Counter/sink top improperly installed so that it is shorter that the depth of the vanity. It looks obviously short. To fix the vanity so the door could open, they first chiseled the baseboard so the vanity door can open. Then they ended up cutting out a square of the area baseboard for a more permanent fix.  So fast forward 2 years and the sink has a "crack like" at the top of the rounded back splash. I emailed 4 points and received an email quickly from Missie. I sent pictures, then additional pictures and I was told to go to home depot for caulk. I explained that it is on the counter backsplash. I then asked if she or Jim wanted to stop and look at it. No response. I was told there was not anything they could do. I said there must be some type of warranty. Missie said she would have to check. (Onyx) was the brand used. *my husband emailed onyx on a Sunday and the next day, Monday, we had a response for them to come fix it.  Have not heard from 4 points about a warranty.  I waited to long to write a review. I wanted to be able to write a clear unbiased account of what happened. I will not encourage you to work with them or not work with them. I can only tell you about my situation. I say do your due diligence. We checked references, contractors, BBB. My husband knew Missie and Jim from years of lacrosse where our boys played on a travel team.  We still did NOT have a good experience