Rescue Appliance Repair

Wonderful experience- very helpful and knowledgeable staff. So thankful we found Rescue Appliance!!!

Our 3 year old Samsung Dryer stopped heating. We called Rescue Appliance, after coming and looking at our dryer they decided it needed a new motherboard. After 2.5 weeks they came back with the motherboard and spent a few hours on the dryer to no avail, they said the NEW motherboard must be bad and they need to order another BUT I needed to pay for at least half of the total cost of the repair before they go any further ($250 of $500). 3 weeks go by with no word, every time I called I was greeted by an extremely passive aggressive clerk whose sole response was "our head tech is out on a job". I was told at least six times I would get a call as soon as he got in, but never received a call. Finally after leaving a angered voicemail after a total wait time of 5 weeks I got c call from the head tech/supervisor, I asked for a full refund since they were clearly to busy to prioritize customer care and I couldn't wait any longer without a dryer. Yet another week went by after they had said they would process my refund and I had nothing. I called only to be greeted by the same passive aggressive clerk telling me they sent out a check last week (which did not arrive) and that they had just sent out another check today (what a coincidence). After 4 more days I received a check for only $200.00, why it was $50 short idk. Oh and most importantly after they left the house with the "bad" motherboard, the dryer now is completely dead, no power, nothing. So I spent $250.00 to wait over a month with no communication only for them to come to my house, break my dryer further, and take $50.00 from me. If you value your own time and money, find someplace else to repair your appliances because Rescue Appliance does not have the ability to do so unfortunately.