Bakers Home Improvement LLC

Mr. Baker has failed to make repairs on projects completed in Dec 2015. He was notified prior to the end of our warranty but he refused to fix the issues. . The lumber used for our deck is #2 in grade not #1 grade lumber which has many areas of splitting which I pointed out to Mr. Baker upon completion of the deck project in which he replied "you have a year guarantee." This wood looks like it came off a salvage yard. Many of main support post of the deck have large cracks and splits. I have requested for Baker's to come by several times of the last few months to repair our deck's gates (3) that were sagging and would not close properly. On Wednesday August 10, 2016, Mr. Baker came by with his crew and did some repairs to the gates and placed wood putty in a few of the board that were split and a small portion of the over-countersunk nail heads. The gates do not open nor close properly again and I cannot open or close it without the latch jamming. The wood on the deck is poor quality. It has deep fissures (cracks, splits, and shaking and knot with holes falling out). The putty used for repair looks horrible and is quick inexpensive "temporary fix' just to try get us past our year warranty. Most troubling is the deep over sank nail heads which are both unattractive and have damaged every top rail, floorboard and bottom band of our deck. In several areas there are overshot nails where the nail points are protruding. The loose popping and misaligned floor tiles of our sunroom are also in need of a repair/replacing. The French doors that were installed were not the correct doors for our project and are too short. The doors installed were for replacing an existing slider type door not for new construction. Our exterior light fixtures are loose and sagging. Outside electrical receptacle is loose and falls off the wall after unplugging any cord from it. Mr Baker was provided with a detailed list of needed repairs and photos and a video were provided as well via email video of deck is viewable at: https://www.youtube.com/watch?v=hEPEnYc-RaA the deck was recently stained in order to preserve as much of the integrity of the wood as possible but wood is poor quality and the nail hole damage and fissure remain visible. Our stain did not stick to the areas that Mr. Baker put wood putty on. Baker's home improvement refuses to stand behind their one year warranty.