J.C.painting & Remodeling, LLC

Bad customer service. Rude and unprofessional

Jeff Clanton was incredibly unprofessional when he was working on my mothers home. She hired him to paint her house. When he was done she asked if he was going to come back to do a second coat. He said he would and would return the next morning to do it. When he arrived, half an hour late, he got upset and told my mother that there was nothing wrong with his work and didnt need to do a second coat. He started yelling at her, angry that she questioned his work. He screamed at her that he had 35 years of painting experience, which i believe but obviously he's had no experience in customer service. My mother is 68 years old, she lives alone and was terrified. She ran back into her home and shut the door completely frightened. I too work in a service based industry so i understand his frustration. However, it is his job to educate his customers. He should have explained to her to help her understand why it didn't need a second coat instead of getting defensive and angry. He also should not have agreed to do the second coat without assessing the work first. It's very upsetting that this man treated my mother this way. I would steer clear of hiring him, the paint job might be ok, but he obviously lacks professionalism and respect for others.