TerraFirma Foundation Systems

Worst Experience Purchased a property that had a quote from Terra Firma. Agreed to the quote and contracted with them with a strict timeline to rent the property. Terra Firma advised to wait on roof and window repairs until the lift of the house was completed. Waited for a break in their schedule. Reminded Amber that I needed to see the work. Called Amber later in the week. She apologized, and said the work had already been covered up. Contract states pre and post walk through. I went to walk the house, and the floor was worse than before, instead of leaning it now cups in the middle. Also noted breaks in the chimney, cracks in the foundation, broken siding above a pier and a new opening above the electrical panel. Time passes... Called Terra Firma and they acknowledged extra support for the chimney. Had a representative come out. Representative was surprised how the project was left. Took measurements, said it should have been done better. Also stated that the foreman was known for leaving sites in poor condition. Terra Firma to call me back. Time passes... Weeks go by, Mike fromTerra Firma comes out with another person. Extremely unprofessional! They state that extra work could have been done. I’m clear and say that I want the extra work, or at least the opportunity for it as afforded in the contract. Mike says there is no way they will dig back up, but both agree that a beam could have been used to level. Contract says other costs may come up. I was never approached. Foreman never went into the home on a leveling job. I was never walked through the project, floor isn’t level even though they say they could have done it. Terra Firma to call me back. Several calls to Terra Firma Later. Someone is supposed to go out and repair holes in siding, concrete, and chimney Oct 5th. Oct 6th, I get demand for payment and lien. Oct 7th, I pay final bill. Speak to Clint (says he is VP) says they will do no more work, house is not level. Extremely unprofessional and rude! I have now left messages for Owner Ryan 4 times to call back to resolve. Terribly disappointed with Terra Firma

When it came to waterproofing our crawl space, TerraFirma had the most impressive presentation. We loved working with them, and we'll call them again when we want anymore work done!

Great crew! They worked efficiently, and we're communicative with me.