Rojo's Pool Svc

Horrible experience. Beware the extras. The price sounds good but if you want it done right be prepared to be overcharged.

My experience was horrible. I would not recommend them to anyone. They were supposed to come open the pool in April. They showed up unannounced in the middle of May. Removed the cover started the pump and left without saying anything. I kept waiting for the return. Nothing. I called in a week and they said that I told them not to finish the job. Said they would be right back. A week later they called and said that I would have to spend hundreds of dollars on something they called a clean to clear. Total scam.

I WOULD DO ZERO STARS IF IT WOULD ALLOW ME. THIS COMPANY IS AN EMBARRASSMENT! I HAVE WORKED ALMOST 15 YEARS IN CUSTOMER SERVICE AS WELL AS BEEN A HAPPY CUSTOMER WITH MANY DIFFERENT PLACES. I HAVE NEVER EVER BEEN TREATED THE WAY THAT ROJOS POOLS TREATED MYSELF AND MY FAMILY. THE OWNER OF THE COMPANY IS THE LEAST BIT PROFESSIONAL MAN IVE EVER WORKED WITH. AS WELL AS THE LADY AT THE FRONT DESK WHO ANSWERS THE PHONES WAS EXTREMELY RUDE TO MY WIFE, THEN I CALLED BACK AND SHE BECAME VERY SNOTTY WITH ME. OUR SITUATION WAS DRAWN OUT. WE HIRED ROJOS TO OPEN OUR POOL, BUT WHEN THEY CAME TO OPEN IT MY POOL PUMP AND SAND FILTER HAD FAILED. I UNDERSTOOD AND WAS PREPARED TO REPLACE THE PARTS. I AGREE TO GIVE ROJOS MY BUSINESS TO OPEN/CLEAR MY POOL AND REPLACE BROKEN PUMP AND FILTER. IT TOOK 3 WEEKS TO GET SOMEONE TO FINALLY COME OUT TO PREFORM THESE SERVICES, AFTER NUMEROUS CALLS WONDERING WHEN I WOULD GET MY POOL OPEN THEY FINALLY SENT THE OWNER OUT AND CALLED IT A "COURTESY TO ME AND I SHOULD BE THANKFUL", HE REPLACED THE PUMP AND SAND FILTER (DURING THIS TIME I WAS AT WORK, MY WIFE WAS AT HOME). WHEN THE OWNER BEGAN TO PACK UP HIS TOOLS AND THE BROKEN PARTS, HE PROCEEDED TO TELL MY WIFE HE COULDN'T TAKE THE OLD FILTER OR SAND FROM THE OLD FILTER.. NOW KEEP IN MIND HOW MANY GALLONS OF SAND THAT IS... SO HE ASKED MY WIFE IF HE COULD DUMP THE USED SAND IN A ROCK PIT THAT I HAD IN A CORNER OF MY YARD. MY WIFE GAVE HIM HER PERMISSION TO DO SO.... I COME HOME THAT EVENING TO FIND 7-8 PILES OF SAND ABOUT THE SIZE OF A TIRE IN MY FRONT YARD -SIDEYARD -BACKYARD - AND MY DRIVE WAY...IT WAS EVERYWHERE.. NOT 1 OR 2 SMALL PILES OF SAND, BUT 8 HUGH PILE OF SAND SITTING IN MY YARD WHERE ALL MY NEIGHBORS COULD SEE AND WHERE I HAD FRESHLY GROWN GRASS THAT I WORKED MY BUTT OFF AND SPENT ALOT OF MONEY TO GROW. AT THIS POINT I THEN WALK TOWARDS MY BACK YARD WHERE MY POOL IS LOCATED AND THERE I FIND MY POOL FULL OF LEAVES, BRANCHES AND DIRT. AS YOU MIGHT ASSUME AT THAT POINT I AM VERY PISSED OFF SO I CALL ROJOS TO EXPLAIN WHAT I FOUND AND REQUESTED A SOLUTION OF SOME KIND. THE LADY AT THE FRONT DESK BASICALLY TOLD ME SORRY ABOUT YOUR LUCK AND THAT I WOULD HAVE TO PAY A SEPARATE FEE TO GET MY POOL VACUUMED OUT ON TOP OF A $250 FEE FOR SOMEONE TO COME TAKE A SIMPLE TARP OFF AND FLIP A SWITCH. SHE THEN STATED THE SERVICE WAS COMPLETED BY THE OWNER OF THE COMPANY AND ID HAVE TO CONTACT HIM, SO I DID. THE CONVERSATION I HAD WITH THIS MAN BLEW ME AWAY..THE OWNER WAS SO UNACCOUNTABLE FOR HIS ACTIONS. THIS GUY SAID THAT MY WIFE LIED TO ME AND THAT MY WIFE TOLD HIM TO POUR THE SAND ANYWHERE HE NEEDED. I THEN RE-ASKED THE QUESTION OF THE POOL OPENING SITUATION AS TO WHY HE LEFT ALL OF THE CRAP IN MY POOL. THE OWNER REPLIED TO ME BY STATING "I DONT CLEAN POOLS, IF YOU WANTED THAT DONE THEN I SHOULD'VE TOLD THE LADY AT THE FRONT DESK", AND WOULD HAVE TO PAY ANOTHER $100-150 TO GET ALL THE CRAP HE LEFT SUCKED OUT.. I TOLD HIM NO THATS NOT GOING TO HAPPEN AND IF HE EXPECTS ANY PAYMENT FOR THE INSTALL OF EQUIPMENT THEN HE BETTER GET SOMEONE OUT TO FINISH THE JOB.. THE OWNER CONTINUED TO MAKE ISSUES AND ARGUE WITH ME UNTIL FINALLY HE SAID HE WOULD SEND SOMEONE OUT THE NEXT DAY.. GREAT!... NOO NOT GREAT! AGAIN I COME HOME FROM WORK THE FOLLOWING DAY AND SEE MY POOL WITH LEAVE COVERING THE FILTER IN THE BOTTOM OF MY POOL AS WELL AS THE LEAVES AND BRANCH'S THAT WERE TAKEN OUT WERE LEFT IN A PILE SITTING BEHIND MY DECK.. I CALLED THE OWNER BACK AND HE BEGAN TO CURSE ME OUT SAYING THAT MY EXPECTATIONS WERE TO HIGH AND THAT IF IM UNHAPPY THEN I SHOULD GO ELSE WHERE.....WELL DONT YOU WORRY BUDDY THAT WONT BE A PROBLEM.. I WILL NEVER EVER EVER GIVE THIS JOKE OF A COMPANY MY BUSINESS AGAIN AND NOR WOULD I EVER REFER SOMEONE TO LET THESE PEOPLE WORK ON YOUR POOL.. YOU HAVE BEEN WARNED.. RUN, RUN FAR AWAY FROM THESE UNETHICAL,UNPROFESSIONAL, FRAUDS.