East Coast Granite & Marble

We did a complete kitchen remodel and decided to go with granite countertops. The salesperson , Stephany came out and measured after she left work for the day. Within an hour she had sent my estimate which was higher than others I recieived but this company matched the lower estimate I received earlier. We decided to use East. Coast and within two business days they had came to. make the mold. It took them about a week to come install granite. The guys who came were professional and efficient. It only took about 2 hours to get it done and they cleaned before they left. We had one issue which was fixed immediately . We are very pleased with the whole process and would highly recommend this company for your granite work.

East Coast Granite & Marble is not a customer-friendly business. They are an unsavvy contractor with a store front. Here is what you will get: Their choice of sinks installed in your granite/marble. If that affects your plumbing, which it did for me then that is your problem. Untrained staff damage your walls - also your problem. Caulking under kitchen bar top - they don't cover that either. Install team took away kitchen sink faucet deck plate from our home and left their counter removal debris littered throughout our cabinetry. Additional 'service' worth mentioning includes an exposed 110 outlet outside of the 1-gang plastic protective outlet box. When asked about the box their site supervisor said it was not needed and just use long screws to attach to the original gang and leave the outlet exposed between the granite and the former box. Nice touch, ugh. This is a choice in how Konstantin Radionov (Regional Director) chooses to run that business. Attempts to highlight his team's performance resulted in Konstantin exasperated that his team could have significantly damaged our dry wall. He required that he review the finishing pictures of the project at the end of the business day that his team takes with each install. After seeing the damage, he chose not to call me back at least indicating that he is a weak customer service representative and indicative of his company's poor performance. If you are curious, here are some photos of their handiwork - https://goo.gl/photos/dEkT29EDHgcZAX147. Just highlight and paste into your browser. A worker at their fabrication shop says they fabricate 40 kitchens a week or 2000+ counters a year and they have a very small number of people leaving reviews. Take this as a sign to take your money elsewhere. ECG&M does not deserve your business and my review represents the hundreds of people who have probably had similar experiences to mine, but did not have the desire or knowledge to educate others of how this company treats its customers.