Big leaf tree care

Everything started off great. He arrived early and finished promptly. We had agreed on removing roughly 6 bushes and a tree that was roughly 12-13 feet including the stump. I never saw him in person and I paid him through Venmo. Given his reviews, I thought I could trust the quality of his work. Boy was I wrong. I was surprised to find that he had only removed about 30% of the stump leaving an ugly mess behind. Additionally, on the bushes, he didn’t dig out or remove the stumps but rather instead cut them as low as possible making it even more difficult to remove. I tried reaching out to him throughout a 3 week period after he supposedly completed the job but I was either ignored or told “I’ll show up tomorrow”, which he never did. I am disappointed with Ralph and his professionalism. I guess he is satisfied as being viewed as a subpar contractor that is happy to steal from his customers. Im not sure why he wasn’t able to just stop by and finish the job I had paid for? I’ll gladly update my review if he can come back and fix it the mess he left.