Advanced Window Systems, Inc.

I see good reviews from 6+ years ago but seems like something has changed with Advanced Window Systems because this just seems like sloppy work and even worse service. I had a leak coming through my living room window after Advanced Window Systems installed it. Their own employee told me it was a gap in the caulking from installation and verified this with a leak test, but owner Steven Johnson says it's impossible to know for sure that it was their fault (even though his employee confirmed, and then repaired the problem by adding caulking). They've left me with drywall damage that I'm going to have to repair out of pocket. Communication about getting their help with this has been dreadful; they will go weeks to months without responding to me. I've been dealing with this issue now for 4 full months. If they'd just been straight with me from the beginning I probably wouldn't care as much, but I've just never seen such disorganized communication and blatant disregard for the customer. Not good!