Furnace Doctors

Terrible customer service. Lady on the phone was very rude and having spoken with her multiple times trying to get a tech to look at our furnace they can't seem to get it together, even I told her specifically our set up was an oil and not gas. No tech ever showed up, granite they even had the wrong type of technician to do any sort or checks. I let the first appointment slide as a courtesy. Had to reschedule and wait for another 1-2 weeks for someone to show up, and still no one showed up on the appointment (Supposedly for 10/20/2020) between 1-3 pm. I even spoke to the lady the same day that morning to confirm and said that someone will be there between 1-3pm confirming that I'd be at the house. I even waited 3-4 hours. They said they tried calling but they never texted nor left a voice mail to verify. I even attempted to call back multiple times assuming it was them in lieu of leaving a message and no one even bothered to call right back. Seems like they were just ignoring my call backs after multiple attempts and leaving a message. After finally getting a true call back and speaking to lady she hung up on me as I was justifying my case was clear that I waited for someone to show up. Very horrible experience!

Terrible customer service. Lady on the phone was very rude and having spoken with her multiple times trying to get a tech to look at our furnace they can't seem to get it together, even I told her specifically our set up was an oil and not gas. No tech ever showed up, granite they even had the wrong type of technician to do any sort or checks. I let the first appointment slide as a courtesy. Had to reschedule and wait for another 1-2 weeks for someone to show up, and still no one showed up on the appointment. I even spoke to the lady the same day that morning to confirm and said that someone will be there between 1-3pm confirming that I'd be at the house. I even waited 3-4 hours. They said they tried calling but they never texted nor left a voice mail to verify. I even attempted to call back multiple times assuming it was them in lieu of leaving a message and no one even bothered to call right back. Seems like they were just ignoring my call backs after multiple attempts and leaving a message. After finally getting a true call back and speaking to lady she hung up on me as I was justifying my case was clear that I waited for someone to show up. Very horrible experience!