West Coast Sanitation

If you don't know what to look out for with swindlers, stay away! & Pay the fee to use your credit card so you can file a chargeback with your bank if they don't keep their promises! This will be a lengthy review as Johnny with West Coast Sanitation has warned me he takes these reviews "very seriously" & "will counter everything I say with paperwork & proof." So here's my story. I needed to locate my septic tank & leach lines so I didn't put storage container on top of them on my property. My father-in-law recommended West Coast Sanitation. I reached out to West Coast, told them what I was trying to do & we scheduled a time for his guys to come out. No price was ever discussed before the arrival of West Coasts workers. His gentleman arrived, we chatted about what was going on, & I asked them what this would cost. He informed me it'd be $750 to locate the tank & lines, & to pump it. I thought that was a little steep for what I needed done. So I informed him, I didn't need it pumped, it was working just fine, how much without the pump? He informed me they have to pump it to certify it. I was a little taken back because this is the first time certification was mentioned, so I asked him "There's a certification?" he said "Yes" I asked how much without the certification or pumping, how much just to locate it. He informed me it'd be the same $750. $750 still felt a little high to me for what I really needed, but with a certification that "requires a pump", & my tank probably hadn't been pumped in 8 years, I figured there's enough value in pumping it & certifying it as we didn't have to certify the tank when we bought the house 2 years ago, so I found the value in doing it & agreed to the $750 for the Locate, Dig, Pump, & Certification. Being more expensive than I was hoping for & seeing how I have plans in the future to build more structures on my property, I was curious how much more it would be to get the proper paperwork to submit the septic to the city so I could do that. I mean if it was only $250 or something in just paperwork, why would I not have them do that while they were out at my house already doing everything else. So I inquired as to how much more to include drawings/paperwork needed in order to build additional structures & I was instructed by Johnny via his guy to not do it now, if I'm NOT building now as building codes & standards change, to wait until I'm actually ready to break ground. So I obliged & just moved forward with the $750 originally agreed upon finding the extra value in the pump & certificate. I signed the paperwork for the work to start (Which granted does not say anything about certifying, which I will admit, that was my error for being a good human & actually believing somebody would do what they said they would do, life lesson learned, get it all in writing) The gentleman were great, they found the tank, found the leach lines, dug up the lids, a few hours later another team pumped it. As the first team was packing up, the team that took my check & gave me the paperwork, before the pump truck came, I stopped the main person that was working on the project & said "Hey you said something about a certification. Where is that?" his response & I Quote "They will send it to you, that's why I took down your email address" once again being trusting, I said "OK" & off they went. 2 weeks went by, no certificate, 3rd week I sent an email, no response, 4th week sent an email, no response. The next week I called & left a voicemail & Johnny did call me back within a couple hours, he apologized for not responding via email. He said they were having email server issues, I thought that was a little suspicious because their email address is @gmail.com .... but I moved on. I explained to Johnny what was going on & what was promised & he was nice at first, but in a nut shell said that's not what the paperwork or emails say. I reiterated the whole conversation I had with his guy when he was leaving about the Certification & Email address, & Johnny doubled down with paperwork and emails. I asked him how we can make this right he said, "Make what right? We did what was on the paperwork & what was emailed about" After a little back & forth, & me trying to give the benefit of the doubt, & the opportunity for Johnny to come up with some win-win solution, Johnny became hostile & started yelling, which in my opinion is unprofessional, so I ended the call. It felt that he didn't care about being a good business owner & putting the customer first. He didn't even try to say "Hey, I never heard anything about this, this is all new news to me, I'm just going off the paperwork I have, can I call the guy that came to your house & see what's up & call you back?" Nothing of that nature, just continual double down. Jonny proceeded to text me making sure I hung up, then left me two voicemails which went to trash because I'm not trusting or working with them ever again. You've been Warned!