Mover - Rockville, MD
Average rating
4.49
4.5
Average rating
Mission Statement NYP exists to provide excellent service and value to its customers while maintaining our uncompromising principals as we grow. We always look outside the moving industry to see what we can learn from other successful companies and we would like to acknowledge our customers for inspiring us to further improve our professional service as well as to focus more on our core values. The following core values help guide our decisions and determine how we operate our company: NYP Is A Team And A Family Deliver "Wow" Through Customer Service Support The Communities In Which We Operate Have Fun Conduct Our Business With The Highest Moral And Ethical Standards Strive For Operational Excellence Be Transparent In Everything We Do Part Of Being In A Growing Company Is Knowing That Change Is Constant
Average rating
Michael C.
They are terrible. They lie about pricing and costs, move slow, and damaged almost every piece of furniture they touched. The movers started the clock and then took a 20 minute shit. They used 20+ rolls of tape when 6 would have sufficed. The job should have taken 3 hours and it took 6. When i tried to cancel the service after they showed up and tacked on a almost $200 "driving" charge, they guy gave me attitude on the phone and refused to give me my deposit back. Expensive wood furniture had chips and scratches all over, ruined. The mover smelled terrible to boot. I HATE this company. Their response to my complaint, "We apologize sir, for the strong , hetrosexual, male odor . However it occurs constantly while we perform our job under 90 degree heat in DC area. Regarding the cost, everything was discussed prior to the move numerous times. If you failed to remember , I can not help you here, but do recommend to consume fruit/vegetables to improve the brain functionality." The mover showed up smelling like garbage BTW and as you can see they are taking 0 responsibility for the damage to furniture and are rewriting history in the agreed upon charges. TERRIBLE BUSINESS!!!!!! USE SOMEONE ELSE!!!!!!!!!!!!!
Address
12415 Braxfield Ct
Rockville, MD 20852
Photo | Project | Date | Description | Cost | Home |
---|---|---|---|---|---|
Davidsonville MD | Feb 2017 | It was one of our biggest and challenging projects. It took three days with three men crew and two trucks. The move included the whole ranch, house, gym and the barn full of antique collectibles. | $10k | Davidsonville, MD |