My Water Store

This review is a response to the misleading comments presented by My Water Store. JD presented a "Take It or Leave It" attitude absent of any respect for the customer. The owners of My Water Store need to be made aware of his actions, his attitude. I have been a customer of his store for years and have always felt that I received excellent service from prior management. With JD this committment to customer satisfaction has been lost. Additionally, perhaps in an effort to boost revenues, they have raised prices dramatically. As customers we have a choice of stores where to patronize and JD's attitude makes it impossible to support the My Water Store any more.

I would like to bring to the community's attention a recent experience I had at My Water Store on Travilah Road. I have summarized the experience in a compliant filed with the Better Business Bureau. I urge you to consider any future dealings with the store. Please feel free to PM if you have had a similar experience or feel the same way. Thank you Stonebridge Community. I have been a long term, over 30 year, customer of My Water Store and it's predecessor Drink More Water. Today, I went in the store to refill two five gallon water bottles. I also needed to buy a punch card for 40 gallons as I've done for years. The Store Manager (JD) told me they have a new FOB system and that I would have to complete a signup. Fine. I began the process. Name, phone number, email. All good. Then I have to give my birthdate and agree to sign up for emails and text messages. I tell them I don't want to signup for email or text messages. JD tells me it's the only way their system works and I have to sign up for their emails and texts. I tell them its a privacy concern and he tells me that that's the only way it works. I can pay $1.49 a gallon (which is way more than I've paid in the past). When I ask to get the contact info for the owner, he will not release any contact details. I tell him this is terrible customer service and he simply repeats that I can pay $1.49 per gallon. My Water Store has had good customer service in the past. Right now it is terrible and violates my privacy rights. I would like to speak to the owner of My Water Store to have my concerns addressed.