Tri-City Granite

Tri-City Granite installed my Shadow Storm marble countertops yesterday and I cannot stop admiring them! Dennis provided our quote and answered all of our questions. Tracy is the sweetest and really made us want to do business with this company. I was able to be a part of the layout process with Casey, which was really neat and a first for me. The installers arrived on time and were very friendly. I love my new kitchen and highly recommend Tri-City Granite.

Beware of doing business with this company! The installation was ok, but soon after the stone developed significant signs of rust. Over a period of one month after we purchased it it developed significant signs of rust on all parts of the countertop. We asked them to replace the countertops and they have not. They first blamed us for the problem, and the owner was very disrespectful to me and my wife. After we brought in a third-party expert (which they recommended and paid for) to see the stone, the expert said the rust was a result of improper sealing of the stone (Tri-City's responsibility). Once Tri-City finally admitted that the stone needed to be replaced, they have simply refused to do so. Worse than that, they have asked us to come to their store and have visited our home to measure multiple times, and have given us the "run-around" for over 6 months. They have no intentions of replacing, yet they keep telling us they will. We have been involved with them trying to resolve this issue since October of 2016. As of now, nothing on their part. We paid for a product and received a defective stone. We held up our end of the deal, we paid in a timely fashion. However, we did not receive what we paid for. We received a faulty product from this vendor. All we want is what we paid for. We have been treated very poorly and unfairly by this business, and we are not the only ones. A quick browse on the internet for reviews show that others have experienced the same thing. This has been one of the most frustrating and unpleasant experiences dealing with a business of any sort. I would highly caution anyone about doing business with this vendor. Again, all we want is the product we paid for. Nothing else.