Floors By Steve

Horrendous!!!! The customer service here is by far the worst I've ever experienced. 1) Promised a quote within 2 days before she left for vacation. Didn't deliver it. Super rude woman when I called to check on the quote. Told me to call the person on vacation and ask her to send me the quote she promised. Quote finally arrived the following week and was missing aspects and confusing. 2) After they started the work they discovered we would be refinishing hardwood floors instead of installing new floors (way less money). I emailed them and asked for a new quote of the work since the project changed from our original plan. They emailed me back a snarky reply stating they will quit the job with my house torn up and messy simply because I wanted a new explanation of the charges. They finally sent me one for $2100. I emailed them and said the quote was wrong and they were charging me for haul away despite an e-mail which said they would do that for free. No new quote came. 3) The week progressed and the guys finished the work and I still did not hear from Steve's about the pricing even though they already took more than $3200 for a deposit. I waited 3 days after they completed the work and finally called them and the same horribly rude woman answered. Just like her snarky e-mail she dished out incompetence and terrible customer service. I had enough and told her I would reverse the charges on my credit card. Despite the lovely guys who worked on my floors I would not, under any circumstances, hire this company. They steal your money and are despicable to you while they do it.