Don Williams Remodel

Working with Don Williams has been the worst customer experience of my life! Not only has he billed us for an incomplete project, but left us with shoddy workmanship for others to repair. He has anger management issues, and not only made threatening statements, but tried to bully us into paying for work that he refused to finish, and to top it off, he insulted me in almost every email communication. As you can see in the photos I've posted on other review sites, the tile work hasn't been finished. Nor has the drywall, electrical, plumbing, toilet, or paint... and yet, he sent invoices for all of that! He placed a lien on our home, tried to sue us in civil court (even though it violated the contract), and all this required us to hire a lawyer to protect ourselves. He also billed us under two different license numbers with the CSLB. Almost 8 months later, thousands spent on legal advice, and the CSLB investigation in process, we still don't have resolution (or a working toilet...) The tile installation is sloppy - see for yourself. The shower pan doesn't drain (water pools in the middle). We failed our first city inspection, as they cut into our outside (structural) wall beams. They had to remove and try again with our tub framing, closet door framing, and "forgot" to put the floor insulation back in after removing it - and billed us for the materials twice! Months later, the grout is cracking in the corners, recessed ceiling lights are falling down, and who knows what else... They damaged our custom made walnut vanity. This project went on for 13 weeks (well beyond the contract deadline) before Don refused to come back, and sent us all of the invoices. My guess is that he ran out of time, and needed to move onto the next jobsite (speculation). Whatever you do, DON'T hire this guy. He doesn't check the team's work (he has three team led by: Miguel, Jaime, and Felipe). Don only came by about once per week, and didn't address our concerns during his visits. I didn't encounter any red flags when I first met him, nor when I checked references, but I would never, ever, ever recommend that anyone hire him! RUN AWAY! As in other review responses, Don will claim that we were too picky, or difficult to work with. Let the photos speak for themselves, and know that we've never encountered such a terrible business relationship after being homeowners for 12 years. We learned a lot of tough lessons throughout this ordeal.