Roxy Glass

In 2017 we hired Roxy Glass to replace our patio door. We paid Roxy Glass $2200-2400 to buy and install this patio door. They did a very poor job. We will never hire them again. Now we have to hire another company to fix the problems with the installation. Because they cut too much from the wall this door they just installed is now too small. This means that we will likely have to replace this newly installed patio door with another door which is a little bigger. Most of the people from Roxy Glass do not speak English very well which can lead to confusion and poor work results. These are some of the issues with the door installation: * They ordered the door even though I did not tell them to do it. In the end I finally agreed to that door. * The first time the came they ignored our opinion and the damage was done. They cut too much from the wall surrounding the door. * Because they cut too much from the wall the door threshold is now 2" tall. It used to be 1" tall. Initially they installed a very poor quality plastic threshold and only because of our protests they installed a new wooden threshold. * After door installation there are gaps (from 0.25" to 0.5") between the door and the panels around it (top panel, left and right). There are also gaps between the 2 door panels. * They did not add the trim around the door as we used to have with the original door. After we protested they added a trim but they installed it wrong. On second try they finally added the trim in the correct position around the door. * They had to come 4 times on 4 different days to finish their work. * The way it is installed the door looks very ugly and unfinished.