United Home Services

We are more than satisfied with the work and customer service provided by United Home Services. We are preparing our house for sale, and face tight deadlines. We scheduled inspection and cleaning and stated that we suspected that masonry work was needed. Gustav took pictures with his cell phone and showed them to us, showing multiple cracks of the chimney bricks from roof level up. He showed us a photo of the stage 3 creosote and stages 1 and 2 normal soot buildup within the liner and explained that treatment with a chemical to turn the hardened creosote to removable soot was needed. Otherwise, they would brush the woodstove pipe and leave flammable residue still in place. He sent photos of repairs needed to his manager, and explained our tight deadlines. Although fully booked, they brought in extra workers and shifted jobs around to accommodate our dates. All workers were focused and hard working, polite, tidy and respectful of covid guidelines. The manager had already gone above and beyond our expectations in getting the repair done prior to our putting the house on the market, but agreed to add cleaning a second chimney/woodstove insert at the last minute. We had given the alternative of completing the job prior to closing, but were very grateful to have this major issue taken care of before marketing the house. The price of the repair, cleanings and new spark arresting chimney caps was reasonable, based on one prior estimate from a company that was much less clear in explaining what needed to be done. Paperwork was clear, showing proof of repair and cleaning done. I would rate them 10 stars if I could. Many thanks to the whole team!