Beacon Plumbing Heating & Mechanical, Inc.

complete scam was charged 530 dollars for work the tech didnt even do.

Felt scammed by Beacon Plumbing yesterday. Hot water heater died - called Beacon. Said they would be out to service between 2-5pm and quoted a $75 service call charge. Their technician started calling at 9am to arrange an earlier time. After multiple calls from technician, Beacon arrived at 11am. After a brief explanation of the issue, the technician said $300 diagnostic fee was needed and required me to sign to acknowledge the fee. "Diagnostic test" took less than 10 mins. Technician said needed a $2,600 part which he would have to order and not sure when it would arrive OR they happen to have a $5,600 replacement tankless water heater on their truck which they could install. Fortunately, I had a contractor on site doing some remodel work. He called a plumber reference and they quoted $4,000 to do the same work. I feel Beacon scammed with an ridicules $300 diagnostic fee and a push to overpay for a replacement hot water heater. We called Beacon home office today to complain about the diagnostic fee and overcharge quote to replace. Their response was "not our issue". Very unprofessional and ,as I understand from talking to others, this appears to be a trend with how Beacon operates.