Brookside Homes

1. I was only told About my trim being delayed because I complained that my siding was sitting on my property for almost 4 months. less than a week later after being told that my trim was not going to come in, I received another phone call from Brookside saying that the trim was found and would be installed in 2 weeks. It took over three months to notify the customer why the siding was being delayed once again lack of communication by your company. 2. The situation with the water in the basement has nothing to do with the backfill by my excavator as I was still having water issues in my basement after backfill because Brookside failed to seal my basement window therefore there was a quarter inch opening around the window frame allowing water to pour into the basement. My Excavator took it upon himself to fix this problem by digging a trench away from the basement window so that the water would not go into the window. 3. The reason I did not choose the recommended Excavator by Brookside was because his quote was Over $16,000 more than what my Excavator quoted. Because I did not choose your Excavator I had to pay A charge of $2245 Which was called a customer Excavator charge. The reason I had to pay this fee was because my excavator was not allowed to dig the footers for the basement walls nor prepare the stone for the Installment of the superior walls. I made no issue of this fee however I would like to bring to everyone’s attention that the footers were done incorrectly and without my knowledge my Excavator that I chose was paid to fix the footers to make sure they were done correctly. I was informed by my Excavator later during the build process that he did this work and the reason was because they did not want to bring their equipment back to fix the problem so they paid him since his equipment was readily available at the job site. 4. The cabinets have not been officially agreed-upon to escrow the additional funds because I sent an email over 36 hours ago from my bank requesting all signatures from all parties however Brookside has not done this yet but less than 19 hours ago they had plenty of time to respond to my review. 5. And regarding the agreement for the generator I was informed by the owner, Steve that he personally purchased that generator and that it was not a rental. And our agreement was that I would drive 40 minutes one-way to run the generator because that was less travel than the almost 1 hour and 30 minute drive for Brookside. 6. And finally for the $100 sump pump and $20 PVC piping that was provided by Brookside I think we can call that even for all the troubles and also using my Excavator which saved your company more money bringing equipment back to fix the footers. As a respectful customer of Brookside Homes, I gladly have text messages and emails that I can gladly publish for further verification if needed.