Handyman Solutions of Spokane

Thank you Chalanda. This is unfortunately the only way I can reply to your review on this site. I agree, there was some miscommunication. When I gave you the price of $240 it was based on 1 patch you said you had in the bathroom. That's our average charge because it does take between 3-4 trips to complete. I came to find out after the job was complete, that there were 4 patches, not just the one. With that in mind. Instead of charging you by the patch, I charged you by the hour to save you money vs the patch rate. We spent 9 total hours at your house in 4 trips. As I explained to your husband, after he called about his concern with the price, that there was more than the 1 patch and that's why it was more expensive than $240. It was more cost effective to charge our hourly rate vs charging you by the patch in this situation, which would have been close to $1000. With that, your husband said it was still more than what he was expecting and asked if I would take $600. I said I would, and asked if he would be okay paying the tax on top of that. He said yes. There was nothing contentious in our conversation. I appreciate hearing that you had a good experience with our staff and that he took care of you.

Unfortunately, I can not recommend this business. Poor communication between employees and invoicing. Which resulted in way over priced job. Very misleading. We were charged a little over $735 for 4 small drywall fixes. If you use them, basically each small hole was $200. We were told that price no matter the size AFTER we got the bill. I HIGHLY recommend the owner come and give you a written estimate instead of picture and over the phone quote. We didn’t think we would be paying over $200 or so for these small fixes. Also, The employees were nice And respectable, and put our handrail back up for us for free, also did one more VERY small drywall patch (this we didn’t even notice until they left because it wasn’t mentioned to fix in the first place). When the owner found out, he said basically we should be grateful that wasn’t included in bill because the invoice would have gone up to over $1000 with tax. Anyone else I asked said we were very overcharged for the work done. The owner finally said he would “work with us” and we asked if he would take $600 instead- (giving us Only $135 off which wasn’t nearly enough anyway) he then asked if we could go ahead and pay the almost $40+ In taxes too. so we ended up getting our bill lowered only $100. Just not worth it. Communication is key. Over $600 is a rip off for 4 small dry patches-learn from us and Get a written statement before using this specific company!!!!