Texas Best Heating & Air

By far the worst service I have had using AHS. Being without air for 2 and a half weeks because outside unit went down, there was no concern to get us on schedule for another 4 days. When “technician” Travis finally showed up late for the scheduled window of time on Friday, he showed up with his 4 wheeler on trailer ready for the weekend obviously. Told me “oh this won’t take long!” and It sure didn’t. Told me it would just take our smoldering house a while to cool off and of course it never did. Shortly after that, the wife and I noticed the ceiling starting to leak in several places. Tried calling the company to come back out because of the non-repair and now the damage that was occurring. Of course no answer, travis now out four wheeling for Father’s Day weekend while I am spending it in the heat with a leaking ceiling. They also would not answer emergency calls from AHS. I had already asked AHS to assign someone else because all signs of poor service were there but unfortunately they had already sent the part to them. When finally able to get them back out he made repairs and told me “I was rushing and accidentally pinched a line that caused the issue of not cooling and backing up the line causing the ceiling unit (which was never the issue) to freeze up causing the leaks and damage to my ceiling. He apologized and began to take pictures of all of the damage to the ceiling. I asked him who would be responsible for the damage and he said that he would have to cover the repairs. Did not hear from them after he said he needed to report to AHS. When I called the office of course you know he speaks through the secretary to say that he is not responsible for the damage that occurred. When recommended, demand someone else. Texas Best is Texas Worst

Dwain and his team are very professional and honest. They do great work!

The most professional and honest HVAC company in Ft Worth! Thank you to TX Best!