Rob Terry Cabinets LLC

Under no circumstances should you do business with Rob Terry Cabinets. Shame on us for not checking other reviews before using RTC. They were incompetent from the beginning. Here is an abbreviated list of the problems we had: • The original estimate was very misleading. Standard items like soft-close were not included and treated as an add on. • Color selection was an abysmal experience. We were told RTC could match anything from a picture. We would send pictures often and the samples we received back were nowhere near the same color. When we complained to the person we had been working with on the color she said “well I am not a color person” • When we finally come to terms on a color (after 6 weeks) we were charged a large upgrade fee. • Once we selected the color, we were told only then that RTC was ordering the material? We had already paid 50% down and selected the wood. Why hadnt it been ordered? • The installer, when he finally came, had no experience installing Euro style cabinets. He didn’t follow the plan. The entire pantry had to be moved, cabinets were out of alignment. When we pointed this out to the installer he said “it’s supposed to be like that.” • What were supposedly brand new cabinets arrived and were installed damaged. Huge scratches and dents everywhere. The installer tried to cover them up with more stain and l left rag marks and halos around the blemishes, only highlighting how damaged they were in the first place. • The new installer (David, who did good work) came out and confirmed the cabinets were installed wrong, that the some panels/doors needed replacing. Even after David came for the first time, it still took two more months to correct completely.