Pierpoint Construction

BUYER BEWARE!!!! This has been the worst experience! Pierpoint Construction and RJT Industries are not interested in customer satisfaction. We paid $16,000 for the best product line and service they had to offer and got far less than what we expected. During this entire ordeal, we never heard from anyone from Pierpoint Construction except for the calls and emails wanting payment before the job was complete. RJT Industries came out six times to replace 25 of the 40 windows, often times not even wanting to install the replacements because they were worse than what they had already installed. After the 4th time of sending RJT Industries to replace broken and scratched windows, Todd Pierpoint, the owner of Pierpoint Construction called us and accused us of “spending [his] money” and “not having the money to pay [me]” because we refused to pay the balance until the final 6 windows were installed without defects. There are still two remaining windows that have scratches inside the panes they refuse to replace. Their installers showed up after lunch each day, stoned and with an odor of marijuana on them. We started this project in February when there was still snow on the ground, it was almost August before they finally said they were not going to satisfy us with two remaining scratched windows. Their premium product is flawed and grossly misrepresented. The demo showroom windows we looked at did not have any scratches in them, yet, a majority of the ones that made it to our house and even many of the replacement windows that followed 6 times were flawed. This consistency in delivering a flawed product tells me it is a pervasive problem. Stay away from Pierpont Construction and RJT Industries, they will take advantage of you.