ADJ of Stamford Inc.

PLEASE BE AWARE that ADJ charges for the travel time from their PREVIOUS job, to your house!!! I was charged for 40+ minutes of travel time for the service men’s travel EVEN BEFORE they arrived at my house. ARE YOU KIDDING ME?!?!? You might want to inquire as to the address of the previous job so you are not caught in this same situation. Apparently the people before me must have lived 40+ minutes away or something?!? When I had initially called for a quote, I asked upfront for any sort of hidden costs or fees, and by no means did they mention this. Additionally, there’s nothing I hate more than paying people almost $600 to fix a minimal issue which I had already pre-identified myself as needing the blower motor to be replaced. The guy Joe whom I spoke with to reconcile my invoice with on the phone was unapologetic and simply said that “anywhere else would have charged you $800” and “that’s why we’re switching to flat rates”. Oh, he also pointed out that he wasn’t charging me for the second service man that was sent on the job (just for the first one). Yeah…better not! Because I certainly didn’t ask for 2 and it does not take 2 men to change out a blower motor. Laughable! If you have this same a blower motor issue – I recommend you order the parts ahead of time. Or at least, if you decided to call ADJ, start by telling them in advance which make/model of the fan you need and have them come with the parts IN hand so that saves time which equals money. Honestly, anyone could fix this themselves by a) getting the proper replacement parts (ordering online or going to local hardware store) and b) watching a YouTube video on how to replace blower motor fans and doing it yourself. Not that hard and will save you $600-$800!!!

I have a service contract with them after not being pleased with my previous contract. These people are clutch, they come through when you need them in prompt and professional service.

I don't know where to begin, these guys were recomended by a family friend who called me weeks later to tell me to try and cancel the job and get someone else because he was having problems with his new unit and couldn't get anyone out to fix it. He finally had to call in a different company to fix the original problem plus a few more they found including undersized duct and flex and runs of undersized flex that double the length they're allowed to be ( don't know how it passed inspection ). Needless to say nothing was reimbursed nor were there any replies. My experience was just as bad, I tried to get another company but I paid half up front and they told me they alredy bought all the equipment and they couldn't return it, then they dropped off the units (no materials) and said they had to measure and would return. 10 days later they came out to remeasure then took 4 more days to start the job but no before requiring more money, they basically held my material hostage until I paid because they knew I would fight them if there were problems at the end which there was. Long story short find someone else and get it in writing what they're gonna do and that they'll guarantee they're work and material.