Vernon Heating and Air

I received the flyer in the mail for an AC tune-up stating "our specialist spends 60-90 minutes inspecting your system", "don't confuse this with a lowball tune-up performed in less than 30 minutes". I had a 9am-12noon window, and asked that they call me when the tech is on the way. I get a call at 8:20 saying the tech will be there in 45 minutes. At 9:06, I pull in and the tech appears to be leaving. He says he has been there 45-60 minutes already. My renter, who let him in, says he arrived 20 minutes ago. I give a star because other than fudging on the time, the tech was polite and explained some things to me. But I did not get a chance to watch what the TUNE-UP consisted of over those 20 minutes. He says he added a pound of freon to the system. If you exaggerate on your time spent though, I didn't have a lot of confidence that much got done. I don't recommend these folks to others.

We called Vernon Heating & Air to come out and check our A/C. The air conditioner was blowing air, but it was not cold enough for our liking. We called Vernon in the Morning and they had a technician out to our home by 4:00 pm. We were extremely pleased that we were able to get same day service. The tech did an inspection on the unit and explained to us that he needed to replace a part. We thought we were going to need to wait a few days for the part to come in, but he assured us that he had the stock part in his truck. My family and I were so pleased, especially because they were able to give us cold ac on one of the hottest days of the year.