Fort Steuben Appliance

I called and set an appointment time. They were late and called to reschedule to a later time. We agreed and they were also late for the second time. They again called to reschedule for the following day, to which I agreed to a 10 AM time. Again they were late by almost an hour. They charged $300 and when I asked about only paying $250 because they were late 3 times in 2 days I was told by them "I'm doing you a favor by fixing your washing machine". I called and spoke to the owner who pretty much reiterated what the technician had said. I had no choice as to pay the $300 for the favor they had so graciously did. So understand that is the way they run their business, they are doing you a favor and not working to a level of quality that is acceptable. That was my first and last experience with them, and will be using Sears next time.