A PLUS AUTO GLASS

I am very disappointed with the auto windshield replacement I recently had completed at A+ glass. Although their customer service initially seemed excellent, when the work was complete I discovered I had a loud wind noise and other problems due to the molding trim kit not being installed. After multiple inquiries, A+ glass admitted although they did charge me $229.60 plus labor for the kit, it was not installed. They advised me "most people do not mind" situations such as this, and insisted that because I had gone through my insurance company and opened a claim for the repair, the additional charge for material and labor not actually completed was of little consequence. After a heated telephone conversation with the owner, I deeply regret having chosen A+ glass and do not believe this is a reputable company. The owner subsequently left a detailed phone message for me, in which he reiterated his lack of concern over the situation. This has been an extremely disappointing waste of time and money.

I am very disappointed with the auto windshield replacement I recently had completed at A+ glass. Although their customer service initially seemed excellent, when the work was complete I discovered I had a loud wind noise and other problems due to the molding trim kit not being installed. After multiple inquiries, A+ glass admitted although they did charge me $229.60 plus labor for the kit, it was not installed. They advised me "most people do not mind" situations such as this, and insisted that because I had gone through my insurance company and opened a claim for the repair, the additional charge for material and labor not actually completed was of little consequence. After a heated telephone conversation with the owner, I deeply regret having chosen A+ glass and do not believe this is a reputable company. The owner subsequently left a detailed phone message for me, in which he reiterated his lack of concern over the situation. This has been an extremely disappointing waste of time and money.