Southest Van Lines

I was informed when the drivers arrived that my move would be $2200 more than the original estimate. I spoke to the sales rep Stuart, who texted me on June 30th verbatim that I'm "booked for full packing service so that overrides the standard portion of the contract. We will do everything and bring everything." Stuart also texted that "we will need to go over the list one last time a couple of days before the move" but he never called me, or sent anyone out to provide an in-person estimate to at least prepare me for the additional fee. Page 4 of the contract also states "Personal checks will only be accepted at the time of pick-up if there is at least 3 business days before delivery takes place." but Stuart never called to confirm the inventory list or collect the payment balance, so I had to go to the bank while the movers were in my home to get a money order. When the driver arrived and I asked to speak to his manager, Jennifer, she was rude, condescending, and hung up on me without an apology for the miscommunication. The contract states "Courteous, professional and experienced move crews of no less than 2 men at origin and destination" but perhaps this only applies to the movers, not management. A huge concern with the employment labor laws of this moving company, given that one of the workers had been working since 5 am that morning without a lunch break in 100-degree weather and collapsed on my bedroom floor, unconscious until the ambulance and police arrived. This added an additional delay to my move by 1 hour. Finally, there was nothing in the contract that stated the moving company would be hiring outside contractors. When we arrived at my destination, I was informed that they hired 2 random movers off CraigsList to help me unpack. I was never made aware of this, so now there are strangers in my new home, that know where I live. They just told me to 'put my valuables up while they were there because we don't know them.' The most horrendous experience I've had with a moving company.

We chose Southeast for our move from Boston to Philly. Joe and his team arrived on time on the morning of our move and we’re efficient and polite. For delivery we received our items the next morning and again had excellent service. They charged us slightly less than our initial quote, our belongings all fit on the truck, and we were able to easily pay via Zelle. Would absolutely use Joe and his team again for moving. Only issue was communication with their team leading up to move was not always easy, we would get told one thing and then try to confirm and it was hard to reach the person who gave us initial quote and instructions for planning the move. Otherwise, excellent all around!

Southeast van lines is the company to choose. I have just used their services, and they did great. They were the kindest team of members. This is the first time in my life I have moved, so I had no idea what to expect. I've heard horror stories before. They wrapped all my furniture neatly and secure so nothing would break. They cleaned up after themselves, after the move and finished in a great time frame.

I highly recommend Southeast van lines for anyone that needs to move! I moved from PA to NY. The price is great for the AWESOME job they did! They were professional, great customer service, and best of all they were on schedule! I was so happy with their work that I bought lunch for all the movers! My sister is moving soon and she will be moving with them too! I don't think I’ll choose any other company for my moves in the future!