Right A Way Duct Cleaning

We paid $279 to this company for an air duct cleaning, dryer vent cleaning, and chimney sweep package on Angie's List. The company came and saw that we were working on our house we had just bought and told us to call them back when we finished since our vents would get dirty again from the construction. They also told us not to worry about the expiration date of our package since we had set up an appointment and it was their advice that they should come back later. We listened to them, we thought they were so thoughtful and considerate. We rescheduled our second appointment before the expiration date of the package after we finished our construction. On the day of the appointment, the technician called us and canceled. We called to reschedule and the receptionist has ignored our calls for weeks, and now our package has expired. We continued to call until an employee answered and scheuled us for our third appointment for July 11th (today) at 9am. They are a no show and it's almost noon. They do not answer our calls. They have effectively collected our money with no work in return. I have three small children (4, 2, and 7 months) that are living in less than ideal air quality conditions (the previous owners were smokers). Had I known they would have done this to me, I would have at least had them clean the vents the first time they came since construction debris in the air vents is not as bad as the debris left in the air vents by the previous owners. At the very least I would have had this work done months ago instead of waiting around for this company (that has my money) that in the end didn't follow through. Meanwhile, I am down 279$ that I worked very hard for and that should have gone towards my children's sustenance. Instead, I am looking for a reputable company to do the same work I have already paid for. I am beyond angry, hurt, and taken advantage of. The worst part of this company is that if you have a disagreement with them there is no one you can get in contact with beyond the receptionist. No boss, no owner, not even a manager. If she doesn't like what you say, she just ignores you. There isn't even an acknowledgment that they won't do work for us since our package is expired. We have no idea what is going on or their rationalizations except for that we are being ignored. Terrible, terrible, terrible experience. (FYI, I have never written a bad review for any company as I have never experienced this amount of loss in money nor the deplorable level of service/communication that I have with "Right A Way" Duct Cleaning)

I have never been treated so disrespectfully in my life. When the company attempted to fix the dryer vent problem the first time, the problem came back a few months later. The manager called me a liar and asked what he was supposed to do about it. He was rude and I am disbelief that a company that would treat customers this way is still in business.I have never written a review on yelp before but if I can spare anyone the aggravation that I just went though then, I'll consider it worth my time. Please do not do business with this company.