Conserva Irrigation of North Atlanta

Had an annual contract for $350 to service our sprinklers. Tech came out to winterize our sprinklers—turned water on to test. Then left them on. Cycle ran on a freezing day and killed our plants. Owners claimed they would do right by us then denied wrong doing tried blame the weather. Note in pictures where frozen parts/ice accumulated on the plant bottom halves only to sprinkler height. Ironically head of training actually came by to check it for spring if we wished— they had a certain kind of weird audacity to believe they were getting a contract renewal. Or there was an epic communication failure. I showed him the damage and he agreed definitely from sprinklers icing the plants. Plants don’t die just at the bottom from cold weather. Said he would talk to owners and get them to reimburse our expenses from Pike to replace. Of course heard nothing again. I am to provide anyone with more photos—I have 20 iced plants follows by 20 half dead plants. Mistakes happen —it’s how a business handles it that matters. In reply as of latest, Conserva has resorted to ad hominem approach that effectively I am a dishonest and hysterical woman--the old line used to discredit and belittle women for so long. Visit google reviews to see that. The whole event is a shame as prior to this we had really really good experiences with our system re-engineering. So this is not a competence complaint per se. The measure of a business is when it owns up to its errors. This is where Conserva failed us. I stand by my offer of additional photos showing plant death from only the water-line down and have uploaded pictures at Yelp, Angi, HomeAdvisor where they are permitted. You will see it is not the whole plant evenly as cold weather would create. Again, loaded several pictures and our receipt for services at those sites. BBB, Porch do not take pictures. Do zoom in if you visit one of the reviews with photos, you will see pictures showing the plants with ice half-way up at the sprinkler line, then in another set the same plants brown (while the top is alive--again not what cold weather does), then barren of leaves and dead under that same ice line (again cold weather kills a whole plant). I also loaded several pictures of other ice-laden plants half way up and our ground cover completely covered. All died when the tech left the system on after winterizing it, on a cold day. These photos are of course time stamped and are legitimate per the date shown on the uploaded receipts. Records from Pike Nurseries who had to come deal with the damage left behind confirm this as well. Unless, well, they are just hysterical too. Physics and thermodynamics really are not debatable as a he said/she said, and photos do not fib or have a perspective--also certain they are not hysterical as a rule of thumb. I can also offer email records to anyone seriously interested and need of review. I think the net here is; just be cautious as accidents do happen (as here, I do not think the tech intended to harm things); but your vendor needs to stand by their folks and services and make things correct. We have several emails replying things would be corrected, but Conserva chose not to reimburse even a portion or refund our $350 (again corrected) contract. We sought only 1/2 the labor to replace the damaged plants and a refund of our contract, this is a matter of email record. I think the chosen behavior towards a complainant who was a customer of several years and thousands in services, left with no choice to post a negative review absent corrective progress, is also telling when one chooses a vendor. If anyone wants more information you can reach me at xanadeeg@gmail.com

I asked Conserva Irrigation to inspect and repair our in-ground sprinkler system, and not only did they repair it, they showed me sections where we were watering too much and other areas where the system lacked range. They repaired leaks, swapped out heads for more efficient/stronger ones and even capped off heads that were of little use. Overall, they did a fantastic job. I am extremely pleased and will use them again.