Canopy World

This is my experience with Tacoma canopy world. First off I need to say I'm a very easy going guy and think its better to be kind and try and work with people instead of getting short with them. I treated all the employees with kindness. I put in an order for a custom Snugpro canopy for my new 2020 Tundra. This was no cheep order and it came out to be just under $4000. I was told it would take 4 to 6 weeks to get it in. Well 3 months later the canopy came in. I wasn't frustrated with longer order time, that seems to be normal in the covid days. Unfortunately they had ordered the canopy wrong. I ordered it to have the same handles on all the doors and they ordered it with different handles on the back door. Not only that they back door was all scratched up. They tried to see if I would just take the canopy and would not offer to fix it. After asking to get the right door ordered they acted all frustrated I wanted the right door saying ''fine we can do that''. After waiting 5 more weeks to get the right door I came in for the install. After the installation while diving there was a loud squeaking sound in the cab. I thought it might be a bit loose so I went to tighten it down and noticed that the clamps were only attached to the inner, thin part of the bed rail and bent it over! The first damage to my new truck was from having to canopy installed. So I went back in and asked to purchase better brackets. They thought it might take care of the squeaking and the major leaking that was also going on. It fixed nether. The squeaking ended coming from the forward seal rubbing on the cab and there was still major leaking. I took it back in and asked for them to try and fix the leak and trim just a LITTLE BIT of the seal back off the cab. For the leak they just put some silicone in the actual bed of the truck where some water is coming in but its still leaking in though the seal! And as far as the forward rubber seal they cut it all the way off! And did an absolute hack job of it. Looks like some little kid just hacked at it with a dull knife....Unbelievable. Its still leaking, but hey the squeaking is gone. I will be pulling the canopy off myself, ordering a new forward seal and replacing then trimming it. I am way to spooked that they will just mess more things up if I go back