Ted's Plumbing & Heating

In November, i had to temporarily leave Taos to care for a sick family member in California. Leaving my partner, with advanced MS, to deal with a well problem that arouse. What happened was that the water table has changed, and like all my neighbors, was seeing silt, so raise the pump. Ted came out and told her that the pump was old and needed replacing....btw, it always worked like a charm, never a problem. She authorized a new pump. Now, he subcontracted a group of hispanic men and rarely showed. I spoke with him and he said he would measure the water table and place the new pump accordingly. When i returned, the silt in the water was 500% worse then before i left. He told me that it needed time to run through the pipes, and it was then i knew i was in trouble. You see, the well is only 30 feet from the house and the well room is in the house itself...one short pipe, that's it. I brought a trusted expert friend in from Denver, who tested the old pump...it was fine. Now, in the meantime i discovered on the other side of the house, in the carport, a huge green tarp, gone. And next to the shed, a new 150ft hose on a reel, gone. We have cameras throughout the area near the house, and there on the tape was two different well workers, subcontracted by Ted, taking the tarp and hose on two seperate occasions, bringing them to their trucks, never to be seen again. It took me literally ten days and over twenty phone call attempts, leaving messages, to reach Ted. He told me that he didn't measure the water table, the pump was placed in the same spot, not raised out of silt range. I didn't mention at that time about the thefts, caught on camera. He told me to call him on Tueday (it was then Thursday) to set-up a time for him to come out. I asked him why not just set-up an appointment there and then, and he deferrred to Tuesday. You guessed it...he never answered my calls ever again, just blew me off. BTW...i paid him almost $1,400 in November. Bottom line.....at the very least, he's a liar and a flake and incompetent and hires thieves that will steal from your property if given the opportunity. Avoid like an anti-masker with Covid.

Ted has never disappointed me, from the very first time I called him to get a second opinion about a furnace that the first plumber told me I'd need to replace, because it couldn't be fixed. Ted came in, I told him what the first plumber had said, and he said, "Well let's take a look. Maybe I can fix it." Half an hour later, he'd fixed it. He's the only plumber I've worked with since then. I had him out today for a leaky pipe under the sink. He not only fixed that one but all the other ones (which were corroded) and the garbage disposal, too. All for WAY less than I'd anticipated. I trust him 100%. He's probably the smartest, fastest plumber I've ever known. Strike the probably.