ABC Sewer & Drain

They haven't even made it to my home, and I feel this review is necessary. For starters, my sink in the kitchen started backing up. I called someone local who came out right away to access what the issue may be. He needed to grab more tools to check everything out in the morning (today). He arrived this morning and found it was not something he could fix and that I should check out ABC plumbing. I called them at 10:16am, and was told someone would be out between 12-1pm. (Which sounded great!)1pm rolls around no call, no show. At 2pm I decide to give them a call back to see when someone would be out. I was asked if they could check on it and call me "right back". Sure, no problem. Someone called me back at 3!!... an hour later...😑 says they are running behind so they won't be out until 5- did I want to do it another day?. Umm No, 5 is fine. I need my sink fixed.i also asked if they knew what all was needed to fix it, the guy said yeah, it's in the bathroom. No...it's the kitchen. I told you that this morning and what has already been done! 5pm came and went. I tried calling again at 5:51pm. No answer (of course). I fully understand that people get busy and backed up, but don't lie to people and keep telling them different times. Your customer service has so far shown to be nothing more than crap. Courtesy goes a long way- the same phone that rings to bring you business, should be the same one you use to keep your business- a simple phone call is all it could take.

I have been using ABC Sewer & Drain for 8 years. Today they sent new young guys who gave up after less than 10 minutes and charged me a $40 service fee. I have an older home and it takes some expertise to clear this main. Needless to say I will never use ABC again.