Superior L.L.C.

DO NOT WORK WITH THIS COMPANY. NO ONE ELSE NEEDS TO EXPERIENCE WHAT MY FAMILY AND I WENT THROUGH. In November and December 2022, during the ice freezes in our area, one pipe burst in my living room and the other in my garage. I called Superior LLC. as they were available immediately to turn off the water and start the mitigation process. In the very beginning, they seemed to be a reputable company. They cut out the living room, garage walls, and floorboard in my living room and started the drying-out process immediately. However, regarding restoration, they were non-committal, and hard to get anyone back to the house to do the work. By February 2023, I called and spoke to the owner Don about our grievances about our home in disrepair, and no one seemed to be working on it. Our insurance, Allstate, was calling me to make sure they had sent enough money. End of February of 2023, they installed the insulation and put plywood on the hole in the floor. I was told they had difficulty finding subcontractors to complete the drywall, paint, and flooring. End of March 2023, I reached out to Honie at Superior to advise we needed our house finished. We had company coming to town and felt this was long overdue. On April 3, 2023, I was informed we needed to move out of our house for two weeks for them to complete the following: HVAC detachment, Drywall/paint, HVAC reset, and floor installation in the living room. We couldn't understand why we needed to leave, but we continued working with them, wanting them to finish our home. The drywall installer came to our house to work at 11:00 pm - until strange hours in the morning. Our alarm records detail this. When we finalized the walk-through, the drywall was a mess, and the floor caved in where Superior had cut the bottom. I was assured these were easy fixes. July 20, 2023, the wall was finally completed in our home; today, the floor still caves in. They have attempted 3x to fix this; the last time was August 11, 2023; I was told I had a floating floor, and a sloped floor is normal. They were paid over 29,000.00. These people are scam artists, liars and commit insurance fraud. I would never want anyone to go through what we experienced. It would have been better to let our entire downstairs flood and find a different company to help us.

I had a water damage that happened while I was out of town and it affected most of my house. All of my floors were wet as well as my walls. I called Superior to come out and take care of the water. The crew that showed up were awesome. They ended up moving us out of the house and they put my house back together. IT IS BEAUTIFUL!!! I couldn't be happier with the work. I would recommend them to anyone that has a damage in their home.

We began the mitigation process with Superior around June 17th which all went quite smoothly. We were told at that time it was a *small project* and we would most likely need to stay in a hotel for *at the most a week* while the floors were being finished. Unfortunately, we ended up staying in the hotel from July 29th-September 3rd with the exception of 10 days while we were on vacation in August. Superior was extremely unreliable, unpredictable, and unprofessional. To name a few examples: 1. Luxury vinyl flooring was laid directly on basement concrete making flooring uneven and flexing. 2. Time and time again they would not show up for work. 3. The supervisor went on a 2-week vacation without notifying us or putting someone else in charge of our job. 4. Painters did not match the color of paint correctly because they admittedly were *in a rush*. 5. They placed a lien on our house instead of working with our insurance company and then kept the lien on our house even after getting paid to interfere with our ability to refinance our home.