Brisco Roofing LLC

I originally called asking about having a single roof shingle replaced. I was told there was a $150 minimum so I asked about a roof cleaning as well. I was told someone would call me the next day. No one ever called but two days later I got an email with a quote saying they would be at my house to clean my roof Monday and replace the shingle. The quote was for $162. I emailed twice asking about what would be done, when, and trying to make sure the roof was not pressure washed. After not hearing back I called on Monday and was told someone would be there at 9:30am to clean my roof and replace the shingle. At 9:45am I got an email with an invoice for a roof cleaning and shingle replacement. That means they spend less than 15 minutes working on my roof according to the timeline provided. I came home and the roof wasn't cleaned well at all. I called to complain and someone showed up to clean my roof again. Again it was not well cleaned. I had them come back a third time, it was done with at least some care this time, but again the roof still had a lot of moss on it. I emailed them and asked for a discount or waiver on the price because I was not happy with the work provided and did not want them to come out a fourth time. I was told I only paid for a shingle replacement and that the "light cleaning" was basically a favor. I was told the treatment put on the ridge of the roof would kill the rest of the moss over the next few months. I was NOT quoted for a "light cleaning". I've have the estimate and invoice stating "clean and treat roofing and replace shingle". It does not say light cleaning. No one at the company ever said a light cleaning. Basically the work done was not done well (they admit it was a "light cleaning" whatever that means), the shingle replaced does not match the other shingles on my house, and the communication was horrible. The only person who responded to any calls or emails was the office manager. I appreciate that she responded to emails but overall I was very frustrated with the lack of communication throughout the process.