Knik Heating, Llc.

Knik Heating is a RIP OFF. I would have given them 0 stars if it was possible. So after the earthquake our furnace went out. We have been heating our 3600 sf home with a wood burning stove since, we finally had to get our heater fixed because it has been geeing colder. We called Knik heating and they said that they do have after hour pricing of $280 diagnostic fee or $117 for normal hours. We told them we could wait until Monday. They never call or showed so we called at 4:30 and they said they would schedule us for Tuesday at 11 am, they showed up after 3pm. We were told we needed an new Electronic Oil Igniter (Price is $55 at home depot) we were told the cost of the part was $558. I told the gentleman to please get me the exact part that needed to be replaced and call me back with it. I told him that I would be the one to authorize the work, not my husband, (he will just say do it without researching). He called my husband and never even called me back. My daughter called me 8 minutes later and told me that the gentleman replaced the part and was finished. I am pissed off. They charged me over $665 for less than an hour of diagnostics and 8 min to replace a $55 part. That is just insane. I called and Sierra told me that since the earthquake they have been swamped and they now just charge a flat rate on all services. I do believe that is called PRICE GOUGING !!! How can they take advantage of people like that and sleep at night. I have no respect for them. They will be reported to the Better Business Bureau. By the way I have since called 4 others in the Valley that have quoted me from $280 to a maximum of $340 depending on how long it takes to install. These all include 1 year warranties, no the measly 30 day warranty that Knik Heating says they provide.