Hopwood Electric LLC

Stay away from Hopwood Electric and if you get assigned this company through American Homeshield call AHS immediately and request another company. The lady on the phone, Lauren, is very rude not accomodating. She said we need to treat our appointment like a doctors office. Last time I checked doctors don't give out 3 hour appointment windows. Lauren is not the sharpest tool in the shed to say the least. We were scheduled a repair call through AHS on Friday September 2, 2022. The service tech, Joseph, showed up at our house at 10:53.30 AM (validated through RING Camera) and proceeded to ring the doorbell. At 10:54.40 AM he hung a flyer on the door and walked away (validated through RING Camera) from the door and drove off. Now requesting a $40 missed service fee and having to reschedule the work order all together. Lauren, the rude lady that answers the phone, proceeded to tell me the technicians gives the customer a 10 minute window to show up at the house. We showed up at 10:58AM (validated through a RING Camera) as we were on the way from work at the moment, our AC is out we are not going to sit in a 90 degree house waiting on the technician. When we arrived the technician was not there and now Hopwood is making this our issue. Lauren complained they are a Waxahachie business and "have to drive over an hour to get to Plano" then guess what.....remove yourself from AHS service calls. Nobody told you to sign up for these calls. She proceeded to tell me the GPS on the trucks will validate that the technician was there for 10 minutes. Clearly false as my RING camera shows otherwise. Deceptive company and a rude lady on the phone. Stay far away from this company for any repairs you might need.