Flooring Contractor - West Bend, WI
Average rating
4.47
4.5
Average rating
Gerry's At Home Carpets is a flooring company in West Bend. They offer carpet stretching, stair installation and more. Gerry's At Home Carpets accepts credit cards.
Average rating
Mark F.
12/02/2018
Gerry measured our kitchen and entrance way to be done. He measured 225 ft. I told Gerry that I had 2 other estimates and they both measured 183 sg. ft. He insisted that it was 225 sq. ft. He told us the price would be $6.50 per sq, ft. including the molding which would come to $1462.25. We agreed on $1500 to cover waste in cutting. The installer (Randy) arrived on time and did very good workmanship. He was very personable and did a great job. As he was finishing up, I notice he had only opened and used 8 of the 10 boxes I had purchased for the install. I told Randy I guess I'll have lots of flooring planks left over (over 20%) to fix chipped or broken planks down the road. Randy said Gerry (the owner) makes him take them back for other jobs. I now realized that my measurement as well as the other estimates I received was indeed around the 183 sq. foot. as each box has 23.8 sq. ft. The 8 boxes come to 190.4 ft. I have 3 planks left from box #8 so the 225 ft. measurement Gerry insisted on was way off. Around 42 sq. ft. which at $6.50 per sq. ft. comes to $273 I was overcharged because of his error in measuring the area. (Even after we stated our 183 sq. ft. several times).Even the installer Randy agreed with me that the actual area was probably around 180 sq. ft. It had to be as he didn't even finish using the 8th box. When I called Gerry about this, I explained all of this several times but Gerry kept saying that the agreed price was $1500. I agreed but that price was bases on 225 s. ft. X $6.50=$1452.50. After going back and forth Gerry asked me what I thought he should do. Even though we were overcharged $273 I told Gerry I'd settle for $200. He agreed and said he'd put a check in the mail. Gerry even texted me for my address. Then texted me again saying when he would mail it. Three says later, Gerry calls me and said he was rethinking this and after listening to him trying to wiggle out of sending me the money he agreed to 3 days ago and rationalizing anything he could think of, he was not sending the $200! Unbelievable! I now intend to talk Gerry small claims court for the full amount I was overcharged of $273. By the way, Gerry never came to inspect the job that was done on November 13 or even called to see how we liked the job.
Address
7293 N Church Rd
West Bend, WI 53090