Genesis Plumbing & Heating, LLC

This company was referred by someone known personally to both parties. Disappointed is an UNDER word to describe what's going on with the reliability of this Company. A contract/quote was signed since August 8 2017 after choosing them over 2 other companies to install a Cooling System, they requested 50% down payment which my Company with faith in my judgment paid them the FULL amount without first seeking further approval from me. This was OUR mistake. To date the System is stuck to the walls BUT I have no idea whether it works or not (because up to the day of writing and numerous promises of "we will be there" and an additional charge of $600). I have applied patience, understanding and further agreed to pay this $600 which is in my possession but holding back. I am allowing the Holidays to run over and unfortunately this will be further dealt with including reporting to the BBB of CT.